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Have a question? Find the answer in our Frequently Asked Questions.

  • Does your theme comes with activation code?

    All our themes and templates do not require an activation code to use the product. However, we develop themes for PHP scripts that require you to have a valid activation code before you can use their product. We do not provide an activation code for the script because we expect you to buy it directly from the author.

  • What is the difference between the Freelancer/Company/Enterprise licenses?

    The Freelancer license is aimed at people who work on their own. It grants you the right to use the purchased product only for one project (either yours or for a client).

    The Company license is aimed at agencies or larger teams. It grants you the right to create other licensed products base on the template that you purchase from us.

    The Enterprise license is aimed at large companies with multiple projects. It grants you the right to create any kind of software, SaaS, digital products and sell them.

    All the differences between the types of licenses are available here.

  • Do these templates work with WordPress?

    Web Templates on Woodthemes are not WordPress compatible. However, they can be integrated into WordPress by an experienced web developer. Check our WordPress themes category if you need WordPress supported themes.

  • Are the images, fonts, and icons free to use?

    The images, fonts, icons and every other creative element for each templates can be freely used in your project under our licensing terms. Although we might use premium fonts, illustrations, and images for styling purposes, they won’t be included in the end-product of your download.

  • What happens when my subscription expires?

    At the end of this period, you will need to renew your license (renew the purchase again) to get support and updates. Note: you won’t be able to access your previously downloaded item once your subscription expires. If by any chance you need to download your last downloaded item before your subscription expired, contact us to get the download link.

  • What does the free updates refer to?

    Depending on your license type, you have a determined period when you receive product updates that include bug fixes and new features:

    Freelancer license: You will receive free Updates for 12 months. Company license: You will receive free Updates for 12 months. Enterprise license: You will benefit from 24 months of free updates.

  • What does the technical support refer to?

    Depending on your license type, you have a fixed period when you can submit any ticket to us regarding product functionalities and bug fixes.

    If you purchase the Freelancer license, you will receive support from us for 6 months. If you need 12 months of support, you will need the company license.

    If you purchase the Enterprise license, you will benefit from 24 months of support. At the end of this period, you will need to renew your license (purchase the product again) to get support.

    Please note technical support does not include template modifications, customizations or to alter any part of the template. However, we can help with basic changes like spacing, changing colors and basic modifications.

  • Is my data safe in your site?

    We promised our customers that we would never share or sell their information with anyone. Woodthemes.com is SSL protected, so no worries.

  • Does freebie comes with support?

    No, you need to purchase a Freelancer license to get support from our ticket system.

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